Information we may hold
We may hold information you give us such as your name, address, e-mail address and phone number. This information you may give to us when filling in forms or corresponding with us by phone, e-mail or letter, or by participating in social media, surveys and promotions.
Information we may collect
When you visit our website (even if you do not register with us), we may collect information such as technical information about you such as the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, the country and telephone code where your computer is located. We may also collect information and about your visit to our website including products you viewed or searched for, page response times, download errors and length of visits to certain pages.
Information we receive from third parties
Information from third parties including our business partners, payment and delivery services, advertising networks, search information providers and credit reference agencies may also be held.
Personal information is used to assist in the processing of your order including packing and delivering of orders, processing credit/debit card transactions, fraud prevention and registering warranties. It may be necessary to provide the information you provide to us to our business partners to allow them to provide these services but for no other purpose.
If you have agreed to be contacted for marketing purposes we may contact you to tell you about new products or services that we think will be of interest to you, or sort out any queries that you may have about using our products. We will not pass on your details to external third parties unless you have agreed to it.
We may use your personal information to provide an improved service and ensure that content from our websites is presented in the most effective way. We may analyse customers’ movements around our website and their preferences in order to provide relevant information to them about products based on that analysis. We may share your personal information within our organization.
Storage of information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside of the EEA who work for us or for one of our suppliers in order to fulfil your order, process your payment or provide other products or services. By providing us with your information, you agree to this transfer, storing and/or processing.
When you register with us you may be asked to confirm whether or not you wish to receive information about our promotions and special offers. Additionally, you may be asked if you are happy to be contacted by us for research purposes and / or if you are happy to be contacted by other reputable companies with related offers. If you no longer wish to receive information from us please email us.
Under the Data Protection Act 1998 (the "Act") you are entitled to a copy of the information we hold about you. If you would like a copy of your information please write to us to request it. Please note that there may be a charge of £10 for this service, as permitted under the Act.
To allow you to carry information across pages of our websites and avoid having to re-enter information if you return to our website
To measure traffic to our website and to allow us to make changes to our website in the future and make it easier to use;
To provide relevant product information on other websites based on your most recent visit our website
To present you with information on products you might be interested.
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